I was just sent, via "Attn : Receptionist" a very colorful, very informative invitation to atttend "an intesive one-day workshop for Receptionists."
One of the perks: Learning to deal more effectively with different (and often difficult personalities). Another perk: Manage the telephone with greater confidence and success.
I'm not paying $149 (equating to, I dunno, 50% of my crappy pay) to go to such nominal classes.
Now - offer me: Dialing with your Nose 101, How to Smoke Out a Telemarketer 302, and Slamming Down the Receiver with Flourish 501 and - dude - I'm there!
Throw in: Productive Hog-tieing Techniques Using Paper Clips, Scotch Tape and a Well-placed Phone Cord - and I'll be first in line- with my headset on!
Disclaimer: I don't really wear a headset. I refused. I take enough degrading comments on a daily basis to have to strap on a device that reminds me of the horrors of orthodontia. Hmph.