I was just sent, via "Attn : Receptionist" a very colorful, very informative invitation to atttend "an intesive one-day workshop for Receptionists."
One of the perks: Learning to deal more effectively with different (and often difficult personalities). Another perk: Manage the telephone with greater confidence and success.
No thanks.
I'm not paying $149 (equating to, I dunno, 50% of my crappy pay) to go to such nominal classes.
Now - offer me: Dialing with your Nose 101, How to Smoke Out a Telemarketer 302, and Slamming Down the Receiver with Flourish 501 and - dude - I'm there!
Throw in: Productive Hog-tieing Techniques Using Paper Clips, Scotch Tape and a Well-placed Phone Cord - and I'll be first in line- with my headset on!
Disclaimer: I don't really wear a headset. I refused. I take enough degrading comments on a daily basis to have to strap on a device that reminds me of the horrors of orthodontia. Hmph.
1 comment:
My Tip on dealing with "different" and "more difficult" personalities is to just wave a pistol around in the air. They tend to become a lot less difficult after that.
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